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ARC Raiders

ARC Raiders Matchmaking Not Working on PC: Clock, Crossplay and Region Checks

For PC players who can reach the lobby but cannot find a match, wait longer with friends, or can enter standard maps but not maps with conditions.

Edited by Gemnao Editorial Team (Japanese)Last checked 2026-10-08
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The short answer

Record whether the problem differs between standard maps and map conditions, or between solo and party play. Then check clock synchronization, the whole party’s crossplay settings and the Automatic server region one at a time. Keep a note of each change and its result. If login itself fails or an official outage is announced, follow the relevant support notice rather than repeating these changes.

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Key facts

Only map conditions fail
Check device clock synchronization
Longer waits in a party
The most restrictive member’s crossplay setting applies to the party
Server region
Gameplay → Server → Automatic

Find your symptom

Start with your symptom. Skip steps that do not apply to your setup.

What you seeWhat to checkGo to
Standard maps work, but map conditions do notAn incorrect device clock is one possible causeStep 2
Queues get longer when playing with friendsCheck crossplay settings across the partyStep 3
A server region is selected manuallyCompare with the official Automatic recommendationStep 4

Fixes, in order

Continue this issue

Private notes stay in this browser. Nothing is sent automatically. Back up important notes on My Page. PC settings are never changed by this site.

Step 1｜Identify what fails and check official notices

Separate login failures from getting stuck after starting matchmaking.

Time: About 2 minutes · Risk: low

  1. Record whether the lobby opens, when matchmaking stops progressing and the full error message, if any.
  2. Using what you have already tried, note differences between standard maps and map conditions, and between solo and party play. Do not abandon an active raid just to collect a comparison.
  3. Open the official support and update links below. If they announce a relevant outage or maintenance, follow that recovery guidance first.

The checked date on this article is not a live server-status report or a guarantee that the service is currently available.

Step 2｜Synchronize the Windows clock and restart the PC

Embark recommends this for matchmaking and map-condition access problems.

Time: About 3–5 minutes · Risk: low

  1. Close the game and save any open work.
  2. Open Windows Settings → Time & language → Date & time, and enable Set time automatically.
  3. Select Sync now. Its position and wording may vary with your Windows version.
  4. Once synchronization finishes, restart the PC, reopen ARC Raiders and check whether the same symptom remains.

If a managed PC prevents this change, ask its administrator rather than trying to remove the restriction.

Step 3｜Check every party member’s crossplay setting

Your own setting can be on while another player’s restriction still limits the party.

Time: About 2 minutes · Risk: low

  1. Ask whether any party member has crossplay disabled.
  2. Only if the members are comfortable playing across platforms, have them enable crossplay in their own settings and compare the result.
  3. Respect a preference to keep crossplay off and continue with the region check. Turning it on does not guarantee an immediate match.

The exact path to the crossplay toggle has not been verified here; do not rely on an invented menu location.

Step 4｜Compare with the server region set to Automatic

The official PC instructions specify Gameplay → Server → Automatic.

Time: About 1 minute · Risk: low

  1. Open settings with the gear icon at the bottom right of the game screen.
  2. Open Gameplay → Server, note the previous value and choose Automatic.
  3. Without changing other settings at the same time, check whether matchmaking behaves differently.

Step 5｜Prepare a useful report if the problem remains

Explain how far you can get instead of piling on changes that have not helped.

Time: About 3 minutes · Risk: low

  1. Record the date, time and time zone, your PC storefront and the error text.
  2. Write one line each for clock synchronization, crossplay settings and the result with Automatic selected.
  3. Open Embark’s official support link below to check contact options. Hide personal information or unrelated conversations in any screenshots.

Queue length alone does not establish a faulty connection or an account restriction.

Avoid

  • Do not factory-reset the router or disable the whole firewall to speed up matchmaking.
  • Do not leave an active raid merely to collect comparison data.
  • Do not apply error-code fixes from another game to ARC Raiders.

Important cautions

  • These settings instructions are for PC. For console menu paths, use the corresponding section of the official support article.
  • The October 8, 2026 update changed the map-selection screen. Check the meaning of the setting rather than relying solely on an older screenshot.

FAQ

Why is matchmaking slow in a party when my crossplay is on?

Embark says the most restrictive crossplay setting in the party applies. Check the other members’ settings too. That does not prove crossplay caused this particular delay; compare the result after any agreed change.

The Solo vs. Squads option is missing. Is my configuration broken?

The official 2.0 notes dated October 8, 2026 say Solo vs. Squads was removed from matchmaking options. Do not delete configuration files just because that option is absent. Check official updates for future changes.

Sources

Based on Embark’s official support and patch notes, checked on October 8, 2026. The symptom comparisons and order of checks are editorial guidance, not hands-on proof or a measured success rate. English UI labels are retained from the official instructions.

Embark: matchmaking troubleshooting for PC and consoleEmbark: syncing your device clockEmbark: Frozen Trail 2.0 fixes and known issues, October 8, 2026Embark: ARC Raiders supportARC RaidersJapanese version of this page