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Marvel Rivals

Marvel Rivals Cannot Log In or Enter a Match: PC Network Checks

For failures at login or when moving from the lobby into a match. An application that crashes at launch, or latency only after a match begins, needs a different investigation.

Edited by Gemnao Editorial Team (Japanese)Last checked 2026-10-08
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The short answer

Check notices and identify where entry fails, then choose Network Adaptability Test in CapturePro.exe from your legitimate PC installation. Treat the result as diagnostic evidence. If entry still fails, give official support the time, error and test outcome.

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Key facts

Test to use
Network Adaptability Test
Scope
Windows PC / official tool in a legitimate installation

Find your symptom

Start with your symptom. Skip steps that do not apply to your setup.

What you seeWhat to checkGo to
Check notices and record where entry failsSeparate announced service work from the failure on your PC.Step 1
Find CapturePro.exe in the legitimate installationThe official guide points to the game’s installation directory.Step 2
Choose Network Adaptability TestThis is the test the publisher assigns to login and match-entry failures.Step 3
Prepare a report for official supportReport the test outcome separately from the result in the game.Step 4

Fixes, in order

Continue this issue

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Step 1｜Check notices and record where entry fails

Separate announced service work from the failure on your PC.

Time: About 2 min · Risk: low

  1. Read official news for outages or maintenance affecting your time, region and platform. No notice does not prove that the service is healthy.
  2. Record whether login fails or the lobby works but match entry fails. Save the full error, time with time zone and storefront.
  3. If relevant maintenance is under way, wait for the completion notice, then repeat the same entry attempt.

Step 2｜Find CapturePro.exe in the legitimate installation

The official guide points to the game’s installation directory.

Time: About 2 min · Risk: low

  1. Use your storefront or launcher to locate and open the game’s installed files.
  2. Confirm that CapturePro.exe is inside that legitimate installation and compare with the official guide.
  3. If it is missing or a security warning appears, stop and report the missing file or warning and its source to official support. Do not replace it with a standalone download from another site.

Step 3｜Choose Network Adaptability Test

This is the test the publisher assigns to login and match-entry failures.

Time: Varies by connection · Risk: low

  1. Open the installed CapturePro.exe and select Network Adaptability Test.
  2. Follow the tool’s prompts and record its outcome. Even if the test succeeds, separately check whether login or match entry now works.
  3. If the test cannot run, record that limitation and continue to preparing a support report.

The official instruction to press Stop after about 20 seconds belongs to the delay-test section. Do not treat it as a universal timer for this connectivity test.

Step 4｜Prepare a report for official support

Report the test outcome separately from the result in the game.

Time: About 3 min · Risk: low

  1. Collect the time and time zone, storefront, failing screen, full error and diagnostic outcome.
  2. If a tr_results_xxxxxxxx_xxxxxx.zip archive was generated as described by the guide, note its location. If none appeared, say so.
  3. Follow the official FAQ to Marvel Rivals Support on Discord and confirm what to submit and where. Redact email addresses, IP addresses and other personal details from screenshots. Keep original logs; ask support before editing fields whose purpose is unclear.

Avoid

  • Do not obtain CapturePro.exe from search ads, mirrors or unofficial download links.
  • Do not disable antivirus or the entire firewall to troubleshoot a connection.
  • Keep passwords, verification codes and tokens out of screenshots and support messages.

Important cautions

  • Diagnostic files may contain connection, device or network-environment information. Do not post them in public chat. Reach support through the official website and confirm the required data and secure submission method.
  • Based on public official documentation; not a claim of hands-on reproduction or a guaranteed fix.

FAQ

Will changing regions fix a login outage?

The official release FAQ distinguishes the login server from servers chosen for matchmaking. Selecting a match node alone is not evidence that a login failure will be fixed.

Can I download CapturePro.exe elsewhere if it is missing?

Avoid unofficial copies. Tell support that the file is absent from your legitimate installation. This guide does not promise a standalone download or an identical location across every storefront.

What if the test passes but match entry still fails?

Conditions may differ between the test and the failed attempt. Keep the times and results of both, together with the error. A passing test alone cannot identify an account restriction or a routing fault.

Sources

Based on public official documentation; not a claim of hands-on reproduction or a guaranteed fix.

Marvel Rivals: network analysis tool guideMarvel Rivals: server selectionMarvel Rivals: release FAQ and support contactMarvel Rivals: official newsSteam: Marvel Rivals requirements and languagesMarvel RivalsJapanese version of this page