Start with the symptom and platform, preserve saves before any recovery operation, and compare one change at a time. Driver and BIOS guidance must match the affected hardware. The Japanese guide’s driver-version threshold is historical, not a claim about today’s newest release.
If the game will not start
Try one change at a time and test the game afterward, so you can see whether it helped.
- 1Restart the PC and launcher, then complete available game and launcher updates.
- 2Repair or verify the game files and record whether the same failure remains.
- 3Compare the current GPU vendor guidance. The reviewed DLSS crash advice calls for a version newer than Game Ready 610.88; that number is not presented as the latest driver.
- 4For affected Intel 13th/14th-generation desktop CPUs, consult the PC or motherboard maker’s stability guidance and exact BIOS procedure. Do not apply this indiscriminately to laptops.
Sources
We checked these official pages and wrote the steps in our own words. Follow the publisher’s page if it has changed.
EA: troubleshooting common issues (Japanese)EA: platforms and PC requirementsSteam: STAR WARS Zero CompanyPCGamingWiki: reference retained from the Japanese guideJapanese version of this page