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STAR WARS Zero Company

STAR WARS Zero Company Not Launching or Crashing on PC

For startup failures, freezing or DLSS-related crashes on EA app, Steam or Epic.

Edited by Gemnao Editorial Team (Japanese)Last checked 2026-10-18
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The short answer

Start with pending updates and game-file repair, then check the GPU driver. EA identifies Game Ready 610.88 or earlier as a condition to check for DLSS crashes. The BIOS branch concerns affected Intel 13th/14th-generation desktop processors; do not apply it to every crash.

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Key facts

Minimum target
64-bit Windows 10/11; GTX 1080, RX 5600 XT or Intel Arc B580; 16 GB RAM. EA targets native 1080p Low at 30 FPS.
Recommended target
RTX 3080 or RX 7800 XT; 32 GB RAM. EA targets native 1440p High at 60 FPS.
DLSS crash condition
EA advises updating Game Ready 610.88 or earlier to a suitable current version; 610.88 is not a recommended target.
Intel CPU branch
Check the exact affected 13th/14th-generation desktop model and its manufacturer’s BIOS guidance.
Connectivity
Single-player, with no online play. Downloads, updates and platform services may still require internet access.

Report an issue or a fix

Find your symptom

Start with your symptom. Skip steps that do not apply to your setup.

What you seeWhat to checkGo to
It stopped launching after an updateCheck pending updates and restart the launcher.Step 1
It crashes immediately or reports a file errorRepair missing or damaged installation files.Step 2
NVIDIA DLSS coincides with crashesCheck whether Game Ready is 610.88 or earlier.Step 3
It freezes or stutters during playCompare with unused background apps closed.Step 4
An affected Intel desktop system crashesCheck the exact model and BIOS guidance.Step 5
The error mentions VC++ or a .dllRecord and repair the relevant runtime.Step 6

Fixes, in order

Continue this issue

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Step 1｜Restart and install pending updates

EA lists pending updates as one possible source of launch problems.

Time: About 5 minutes · Risk: low

  1. Exit the game and restart the PC.
  2. Open the launcher and apply game and launcher updates. EA app marks a pending game update with Update Required below the tile.
  3. Install pending Windows updates.

If downloads or updates fail, check EA and platform service status before repeatedly retrying.

Results that did not fix the problem help the next reader too.

Step 2｜Repair the installation

Use the launcher where the game is installed.

Time: 5–15 minutes · Risk: low

  1. EA app: open Library, choose the three dots on the game tile, select Repair and restart the PC when it finishes.
  2. Steam: right-click the game in Library → Properties → Installed Files → Verify integrity of game files.
  3. Epic Games Launcher: open the game’s three-dot menu in Library → Manage → Verify.
  4. Launch again and compare the same scene or startup stage.

Results that did not fix the problem help the next reader too.

Step 3｜Check the graphics driver

Record the GPU first so the driver matches the hardware.

Time: 10–20 minutes · Risk: low

  1. Press Windows+R, run dxdiag and read the GPU on the Display tab.
  2. For NVIDIA DLSS crashes, check the Game Ready version in the NVIDIA app. If it is 610.88 or earlier, install an appropriate current official release.
  3. For AMD or Intel, consult the official driver page and restart after installing an applicable update.

Results that did not fix the problem help the next reader too.

Step 4｜Compare with unused apps closed

Background applications can contribute to instability or slow performance.

Time: About 3 minutes · Risk: low

  1. Close unused recording, streaming and browser apps in Task Manager.
  2. Compare with only the game and its launcher running.
  3. If installation or launch problems persist, follow EA’s linked clean-boot instructions to isolate background software, including its restoration steps.

Results that did not fix the problem help the next reader too.

Step 5｜Check the affected Intel desktop model

This is an advanced branch for the desktop processors identified by the manufacturer.

Time: 20–40 minutes · Risk: high

  1. Run dxdiag and record the full CPU model on the System tab.
  2. If the model is in the affected scope, follow the exact PC or motherboard maker’s applicable BIOS-update procedure.
  3. EA also describes reducing Performance Core Ratio in Intel XTU as an advanced option if the problem persists. Do not guess values; ask the PC maker if unsure.

A failed BIOS update can prevent startup. Avoid changes that compromise warranty coverage and obtain qualified help if the procedure is unclear.

Results that did not fix the problem help the next reader too.

Step 6｜Use the exact VC++ or .dll error

A runtime repair may be relevant when the message identifies it.

Time: About 10 minutes · Risk: medium

  1. Save a screenshot of the complete error.
  2. In Windows Settings → Apps, find the relevant Microsoft Visual C++ Redistributable and use Modify → Repair when available.
  3. For DirectX or EA app errors, follow the corresponding EA Help instructions instead of downloading individual DLL files.

Results that did not fix the problem help the next reader too.

Avoid

  • Do not expect settings alone to compensate for a PC below the minimum requirements.
  • Do not change BIOS or CPU parameters without understanding the exact manufacturer procedure.
  • Change one thing and test before trying the next.

Important cautions

  • EA identifies some PC procedures as advanced. Only perform the steps you can complete safely.

FAQ

Can I play offline?

The game is single-player with no online play. EA says downloads, updates and platform services may still need an internet connection; this is not a guarantee that every launcher action works offline.

Does the requirement list include Windows 10?

EA lists 64-bit Windows 10/11 and recommends Windows 11. A game requirement is separate from the operating system’s support lifecycle.

What should I prepare for EA support?

Use the official private support channel for your EA ID or email, platform and account identifier, date/time, reproduction details, exact error, steps tried and relevant screenshots. Do not post account details publicly.

Sources

English adaptation of the existing Japanese PC review. EA troubleshooting and requirements were rechecked. Save paths and extra graphics options retain the original PCGamingWiki review; this translation adds no hardware or recovery test results.

EA Help: troubleshooting (Japanese source; English counterpart also reviewed)EA Help: PC requirements and platformsSteam: STAR WARS Zero Company store and featuresSTAR WARS Zero CompanyJapanese version of this page