The short answer
EA lists outdated graphics drivers, damaged installation files and a PC below minimum requirements as possible causes. Work through driver, repair and hardware checks one at a time. These are troubleshooting candidates, not proof that every black screen has one of only three causes.
Different symptom or still not fixed? Find the next check →Key facts
- EA’s listed candidates
- Old graphics driver, damaged game files or unmet minimum requirements
- Minimum target
- 64-bit Windows 10/11; GTX 1080, RX 5600 XT or Intel Arc B580; 16 GB RAM. EA targets native 1080p Low at 30 FPS.
- Inspect the PC
- Windows+R → dxdiag → System and Display tabs
Find your symptom
Start with your symptom. Skip steps that do not apply to your setup.
| What you see | What to check | Go to |
|---|---|---|
| The graphics driver has not been updated for a long time | Compare an applicable official update. | Step 1 |
| The screen went black after installation or an update | Verify the game files. | Step 2 |
| The PC has an older or laptop GPU | Check the exact model against the minimum. | Step 3 |
| It happens with capture or streaming apps active | Compare with those apps closed. | Step 4 |
Fixes, in order
Continue this issue
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Step 1｜Update the matching graphics driver
EA identifies an outdated driver as a possible cause.
Time: 10–20 minutes · Risk: low
- Run dxdiag and record the GPU and driver on the Display tab.
- Use NVIDIA, AMD or Intel’s official driver source, or the laptop maker’s applicable driver.
- Restart after installing and compare the same scene.
Results that did not fix the problem help the next reader too.
Step 2｜Repair or verify game files
This checks installation files; it does not restore lost save progress.
Time: 5–15 minutes · Risk: low
- EA app: open Library, choose the three dots on the game tile, select Repair and restart the PC when it finishes.
- Steam: right-click the game in Library → Properties → Installed Files → Verify integrity of game files.
- Epic Games Launcher: open the game’s three-dot menu in Library → Manage → Verify.
Results that did not fix the problem help the next reader too.
Step 3｜Compare the minimum requirements
Check the actual hardware rather than assuming all GPUs in a series qualify.
Time: About 3 minutes · Risk: low
- Use dxdiag: System for OS, CPU and RAM; Display for the GPU.
- Compare with GTX 1080, RX 5600 XT or Arc B580 and 16 GB RAM as the listed minimum GPU/RAM baseline.
- For Intel Arc, check Resizable BAR status using the PC or motherboard maker’s documentation. EA recommends enabling it; ask the maker before changing unfamiliar BIOS settings.
Results that did not fix the problem help the next reader too.
Step 4｜Compare with background capture apps closed
Record the result so support can distinguish the conditions.
Time: About 3 minutes · Risk: low
- Close recording, streaming and FPS-overlay apps.
- Launch with only the game and launcher running.
- If the screen stays black, record the stage and any errors for EA support.
Results that did not fix the problem help the next reader too.
Avoid
- Do not assume lowering quality will make a GPU below the minimum supported.
- Do not blindly change settings when the screen is unreadable.
Important cautions
- Keep a record of attempted steps and the exact failure stage for official support.
FAQ
Do GTX 1060 and GTX 1070 meet the minimum?
EA lists GTX 1080 as the NVIDIA minimum, alongside RX 5600 XT and Arc B580. Lower-performance GPUs do not meet that baseline and may fail to launch or run correctly.
What should Intel Arc users check?
EA recommends Resizable BAR for improved FPS and notes it may be disabled by default. Follow the exact system or motherboard maker’s instructions; it is not a universal black-screen cure.
Does verifying files restore or erase my saves?
Verification checks installed game files rather than recovering progress. The original PCGamingWiki review locates saves at %LOCALAPPDATA%\SWZeroCompany\Saved\SaveGames. Close the game and launcher and make an independent copy before any save-related troubleshooting.
Sources
English adaptation of the existing Japanese PC review. EA troubleshooting and requirements were rechecked. Save paths and extra graphics options retain the original PCGamingWiki review; this translation adds no hardware or recovery test results.
EA Help: troubleshooting (Japanese source; English counterpart also reviewed)EA Help: PC requirements and platformsPCGamingWiki: save paths and graphics options from the original reviewSTAR WARS Zero CompanyJapanese version of this page