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FIND PC GAME HELP BY SYMPTOM

PC Game Crashes, Forced Exits and Freezes

Find the right checks for returning to the desktop at launch or during play, or a game that freezes and stops responding.

FIRST CHECK

Start with these checks

  1. Record the scene, exact error and time.
  2. If you use mods, overlays or recording tools, disable or move one at a time and compare.
  3. Check installed files and the appropriate GPU driver.

Try one change at a time and undo it if it does not help. Follow the game’s specific official instructions where they differ.

General PC game guides

Browse all general troubleshooting guides →

Game crashes to desktopTroubleshoot a PC game that closes at launch, during loading or after a long session. Check Windows Reliability Monitor and Event Viewer, compare one change at a time, and read a labeled Steam-extension recovery case.Read the steps →Game freezes or stops respondingSeparate a frozen game from an unresponsive PC. Record memory, the correct temperature sensor and Reliability Monitor events, then compare one safe change.Read the steps →PC shuts down while gamingSeparate power loss, automatic restarts and game crashes. Read Event 41 carefully, record the right temperature sensors, and recognize when to stop testing.Read the steps →Stop codes and blue screens while gamingRecord a Windows stop code, choose a relevant driver or hardware check, find MemoryDiagnostics-Results, and preserve minidumps for private support.Read the steps →Update or roll back GPU driversIdentify your GPU, choose an official or PC-maker driver, update safely and compare the result. Includes NVIDIA, AMD, Intel and rollback limits for laptops and OEM PCs.Read the steps →Check possible VRAM shortageRead dedicated and shared GPU memory for the correct GPU. Compare one texture setting in the same scene and judge both memory use and symptoms before blaming VRAM.Read the steps →

Game-specific checks

AniimoLaunch failures and crashes

For Windows PC Aniimo doing nothing after Start, briefly opening then closing, or crashing during play on Steam or the official launcher.

Read the game-specific steps →Monster Hunter WildsCrashing or not launching

For the PC/Steam retail version closing at launch, during loading, while hunting or during shader preparation. Distinguish a game closing without an error from the whole PC restarting. Do not apply Steam or Windows file operations to PS5 or Xbox.

Read the game-specific steps →Overwatch 2Rendering device lost

For Overwatch 2 on PC closing with “Your rendering device has been lost” or an equivalent localized message.

Read the game-specific steps →Monster Hunter WildsCrashes return after fixes

For the PC/Steam game crashing during hunts or on the next session after you have already verified files or changed settings. Initial launch and shader-preparation checks remain in the main crash guide.

Read the game-specific steps →Apex LegendsApex_crash.txt and crashes

For Apex on PC closing after launch or during play with an Apex_crash.txt reference. Pre-launch r5apex.exe errors and connection failures need different checks.

Read the game-specific steps →PalworldLaunch failures and mods

For the Windows Steam client failing to launch, crashing at the title screen or failing only on an existing world after a 1.0-series update. Do not apply these client paths to PalServer.

Read the game-specific steps →ELDEN RINGLaunch failures and white screen

For the Windows Steam version returning to Play, showing a white screen, failing at the publisher logo or failing after mods or display changes.

Read the game-specific steps →Onimusha: Way of the SwordCrashing or not launching

For the PC/Steam version failing to start, closing at launch or during loading, or displaying corrupted graphics. Use the symptom table to choose the next check.

Read the game-specific steps →Onimusha: Way of the SwordFind CrashReport and prepare a support request

For finding a report after a PC crash and preparing the information Capcom needs to investigate it.

Read the game-specific steps →The Blood of DawnwalkerShader compilation crashes

For startup shader compilation ending in a crash or decompression error. The same symptom does not establish the same cause on every CPU.

Read the game-specific steps →STAR WARS Zero CompanyLaunch and crash checks

For startup failures, freezing or DLSS-related crashes on EA app, Steam or Epic.

Read the game-specific steps →ACE COMBAT 8Not launching or crashing

For the PC/Steam version failing to start, closing at launch, getting stuck loading or crashing in flight. These are source-based checks, not fixes verified on our own gaming PC.

Read the game-specific steps →DYNASTY WARRIORS 3: Complete Edition RemasteredLaunch and performance checks

For Steam full-game or demo launch failures, crashes, long initial loading or crowded-battle stutter.

Read the game-specific steps →CONTROL ResonantCrashes, performance and audio

For crashes, sudden FPS drops, crackling or delayed audio, controller reconnection problems and blocked quests.

Read the game-specific steps →Gears of War: E-DayNot launching and crashes

For launch failures, immediate crashes, prolonged loading, missing textures or online errors on Steam and Xbox on PC.

Read the game-specific steps →Castlevania: Belmont’s CurseBlack screen and launch checks

For a black screen at launch, immediate crashes, an unresponsive controller or missing Midnight Edition extras.

Read the game-specific steps →Tales of Eternia RemasteredLaunch, DX12 and display checks

For a launch failure, immediate crash, DirectX 12 error, controller problem or missing Deluxe extras on Steam.

Read the game-specific steps →Phantom Blade ZeroSSD, launch and performance checks

Prerelease preparation for future launch failures, long loads or low FPS. First check release availability; a locked preload is not evidence of a broken installation.

Read the game-specific steps →Cyberpunk 2077Not launching or crashing

For the Steam, GOG and Epic versions on Windows: nothing happens after you press Play, the game closes after REDlauncher, or it drops to the desktop while playing.

Read the game-specific steps →Baldur's Gate 3Crashing on startup

For the Steam and GOG versions on Windows: nothing happens after you click Play in the launcher, the game closes around the logo, or it stopped launching after a patch.

Read the game-specific steps →Hogwarts LegacyCrashing or not launching

WB Games (Portkey Games) support steps for when the Steam version closes at launch, crashes to the desktop or freezes while loading.

Read the game-specific steps →

Related symptoms

Not launching →Low FPS and stutter →Mods →Discord troubleshooting →